Membership and ServicesClose your account in the member center
Sign in to your original RiveX account and open the private data and account closure section in the member center. Export any data you want to keep, then complete the confirmation shown on the page. Unlink any VIP group membership first.
Request deletion by email
Email us from the address registered with RiveX, using the subject ‘RiveX Account Deletion Request’. Specify whether you want to delete your account or particular data. We verify account ownership before processing. Do not send passwords, payment card details, identity documents, private keys or seed phrases.
Deletion and necessary retention
Closing an account revokes website and app sessions and deletes online watchlists, workspaces, drawings, alerts, reminders, private market source content and associated personal settings. You can separately clear data saved on your devices. Necessary backups expire through rotation and are not used to reactivate closed accounts.
We retain only minimal markers that prevent old devices from uploading again, and de-identified records necessary for payment checks, refunds, disputes and security. Retention depends on applicable obligations and processing needs. Contact support to ask about particular records and retention periods.
Google Play purchases
Deleting a RiveX account does not automatically refund purchases or cancel other Google Play subscriptions. Google Play purchases are not yet available. The prepared RiveX plans are prepaid and do not renew automatically. Google manages its purchase records; use Google Play to manage purchases or request refunds under its rules.